- Do you offer a warranty on your bats?
Our bats are made from the highest-quality yellow birch wood, and are designed to withstand the rigors of normal game play. Because we believe our bats are made to last, we offer a 30-day warranty on all our bats.
- Do you offer free shipping?
Any order that is above 200 USD will be eligible for free shipping to a continental US address only (excludes Alaska and Hawaii).
- What can I engrave on my customized bat?
Veteran Bat Company allows you to engrave up to 2 lines of text (35 characters maximum) and a logo on customized bats. However, we won't engrave any trademarks, professional players names, or any offensive words.
- I ordered online, when can I expect my order to be delivered?
If you ordered a Custom bat, please allow 2 to 3 weeks before our bat makers are able to handcraft your bat. If you only ordered products that we have in stock, we will be able to ship within 3-5 business days. Orders received after 2 PM won't be processed until the next business day.
- Do you offer bats for young players?
Yes, we offer bats as small as 25 inches and as light as 22 ounces.
- Do you sponsor teams, leagues or tournaments?
We have a very limited marketing/sponsorship budget, and with it, we try to support baseball organizations by providing products. Send us your sponsorship requests at our Customer Support.
- Do you make promotional items for businesses or events?
Yes, we can customize regular-size or miniature trophy bats to be given as promotional items, corporate gifts or even trophies and awards.
- I am a professional player (or I represent one). How can I inquire about pricing?
Contact our Professional Account Manager at (580) 467-7877 or through our Customer Support.
- You were not able to find an answer to your question?
Contact us through our Customer Support or at (580) 467-7877.
Glove FAQS
- Do you offer custom gloves?
Yes, we offer a variety of custom glove options. You can choose from different types of leather, colors, and even have your name embroidered on the glove.
- How long does it take to receive my custom glove?
The production time for a custom glove is typically 6-8 weeks. This does not include shipping time, which may vary based on your location.
- Can I return or exchange my custom glove?
Due to the personalized nature of custom gloves, they cannot be returned or exchanged unless there is a defect in the materials or workmanship.
- What materials are your custom gloves made of?
Our custom gloves are made of high-quality steerhide leather for durability and comfort. We also offer options for kip leather, which is a premium, lightweight, and tightly-grained leather.
- Can I order a custom glove for a left-handed player?
Yes, we offer custom gloves for both left-handed and right-handed players. You can specify your preference when placing your order.
- How should I care for my custom glove?
Proper care can significantly extend the life of your glove. After each use, wipe off any dirt and apply a small amount of glove conditioner to keep the leather supple. Store your glove in a cool, dry place and avoid leaving it in extreme heat or cold.
- Do you offer youth sizes for custom gloves?
Yes, we offer a range of sizes for our custom gloves, including youth sizes. When placing your order, you can specify the size you need.
- Can I have a logo engraved on my custom glove?
Yes, we offer the option to have a logo or other graphic engraved on your custom glove. Please note that we can't engrave any trademarks or professional player's names.
- Can I order a custom glove in team colors?
Yes, we offer a wide range of color options for our custom gloves. You can choose the colors that best match your team's colors.
- Can I order a custom catcher's mitt?
Yes, we offer custom options for catcher's mitts. You can customize the size, pocket depth, and other features to suit your specific needs.
- How do I know what size glove I should order?
Glove size depends on the position you play and personal preference. Infielders typically use smaller gloves for better control, while outfielders use larger gloves for more reach. You can contact our Customer Support for guidance on choosing the right size.
- Can I change my order after it has been placed?
Once an order for a custom glove has been placed, it cannot be changed. Please ensure all details are correct before placing your order.
- Do custom gloves come with a warranty?
Yes, all our custom gloves come with a one-year warranty covering manufacturing defects.
- Can I order a custom glove as a gift?
Yes, custom gloves make great gifts. When placing your order, you can even choose to have it delivered directly to the recipient.
- I have a question that isn't listed here. How can I get in touch?
If you have any other questions, please don't hesitate to contact us
